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Coronavirus updates

Updates

August 5th COVID-19 update: Mask Required for Guests In-Store

Smoothie King is an integral part of your health and fitness journey, which is why effective August 10th, we are requiring guests to wear a mask or face covering while ordering or waiting inside our stores. Team members will continue to wear masks. We do not see this issue as political, but rather what we can all do individually to slow the spread of the virus and create an environment where everyone feels safe.

The CDC is recommending that we wear a face covering while out in public when social distancing measures are difficult to maintain. We all want to get back to the things we miss, and we believe this small step will help us do just that.

As a partner in your health and fitness journey, we will provide you with a safe and healthy place that you can rely on. We have continued our enhanced cleaning and food handling procedures and created many ways for you to enjoy our fast and convenient contactless service. Smoothie King is here for you with purposeful smoothies that are great tasting and healthier than ever.

We are in this together and let’s do all we can to beat this pandemic.

May 12th COVID-19 update: Your Well-Being Matters

We realize it may have been difficult to remain committed to your health and fitness journey over the past several weeks. With schools closed, gyms closed, being required to stay at home and the constant news about the virus, staying committed to health and fitness has been a challenge for us all and often put on the backburner. We’ve all found ways to cope, whether it’s trying a virtual workout for the first time or simply taking a walk around the neighborhood. But one thing is for sure – we’re all in this together and we’ll get through it, together.

Many things have changed but one thing you can depend on is that Smoothie King is here to help by serving you the delicious, purposeful smoothies you love in a clean, safe environment. Whether you’re finding your new workout routine, want more fruits & veggies in your diet or just want to lose a few of those quarantine pounds, we have a smoothie for you. At Smoothie King, we care about helping our guests achieve their personal health and fitness goals; we are here for you!

  • New contactless carryout and delivery options, with either drive-thru or curbside pickup offered at all locations, all available through our Healthy Rewards app or smoothieking.com.
  • Team members will wear masks and gloves for the foreseeable future, and receive wellness checks before each shift. All high-contact surfaces and seating will be sanitized throughout the day and comply with state & local social distancing guidelines.
  • As always, we’ll only serve smoothies fresh-made with whole fruits & organic veggies, no artificial flavors, colors or preservatives, and no syrups ever.
  • Provide guests access to exclusive health & fitness content, like Under Armour’s My Fitness Pal, to help you maintain an active lifestyle even if the gym is closed.

We also continue to give you benefits and value through our Healthy Rewards App where you can order, earn and redeem rewards. Plus, don’t forget our $5 Friday where you can get a 32oz smoothie for just $5 every Friday.

Whatever happens, Smoothie King is here to help you Rule The Day. Thank you for being a part of the Smoothie King community and a loyal guest. It is you who motivates us to serve you each day. No matter the path that is taken we are all in this together.

April 22nd COVID-19 update: Giving $1,000,000 in Smoothies to Local Heroes in our Communities

Now more than ever, we understand the health of you and your loved ones is of the upmost importance. We are continuing to make your health and wellness priorities our priority, and we are ramping up our efforts to live our mission. Whether it’s in our stores, on our menu or in our communities, we are doing what we can to inspire healthy and active lifestyles during this difficult time.

$1,000,000 Smoothie Donation

Today, I am proud to announce our new initiative to donate $1,000,000 in smoothies to local hospitals, testing centers, police and fire stations and other essential workplaces in our stores’ local communities across the country.

Over the next several weeks, our franchisees and team members will blend, package and deliver thousands of nutritious, meal-replacement smoothies to essential workplaces in their communities. These workplaces are dependent on local heroes to perform selfless, amazing work at the risk of their own health and safety.

By donating a million dollars’ worth of smoothies, we are expressing our sincerest gratitude and appreciation for essential workers while also supporting their health and wellness. In a time where they don’t know when or where their next meal is coming from, Smoothie King will be there to fuel their long, strenuous days.

You Can Help

We’re also giving guests the opportunity to show their appreciation for these brave men and women. Guests can purchase a 20-oz smoothie for $6 for healthcare workers, and the local Smoothie King will deliver it safely to healthcare workers on the front lines.

Expanded Curbside Service

To underscore our emphasis on guest safety, Smoothie King’s curbside service is now available at all non-drive thru stores. This will continue to allow you to shop at our stores conveniently and safely. Thank You I want to personally thank you for being our guests. Most of our stores are locally owned by people just like yourselves, and we cannot be more appreciative of your support and dedication to Smoothie King. These owners are relying on you to survive this unprecedented global event, and we believe they can because of you.

Thank you again for trusting us to be an integral part of your health and fitness journey now and in the days, weeks and months to come.

April 12th COVID-19 update: An Update on our Efforts to Keep you and our Team Members Healthy and Safe

As the situation surrounding COVID-19 continues to develop, Smoothie King remains committed to inspiring a healthy and active lifestyle.We are implementing added measures to protect the health and well-being of our guests and team members and are updating Healthy Reward statuses.

Updated Safety Measures

We’ve marked off 6-foot intervals inside our stores and will begin stationing hand sanitizer at the door and ordering counter for guests to use. We are requiring all team members to wear protective personal equipment (PPE) when it is available and we are requiring them to use gloves when handling orders and payments.Our team members are receiving frequent wellness checks during their shifts.More information on all the added safety measures can be found on our COVID-19 response page.

Healthy Rewards Loyalty Status

As a Healthy Rewards member, we understand it may be difficult to redeem your rewards given the current situation. You earned those, and you shouldn’t lose out on them. Going forward, all rewards you earn as well as birthday rewards will have extended expiration dates.For our Champion members with expiring status in April, May or June, we’re extending your status for an additional three months, too.

Contactless Ordering Available

Order online or through the Healthy Rewards App for safe, contactless pickup in-store or at select locations via curbside and drive thru.

Guests can also order smoothies to-go in-store for carryout or at drive thru locations. To find the location nearest you, visit our store locator.

April 2nd COVID-19 update: Supporting our Smoothie King family, so they can support yours

At Smoothie King, our mission is to inspire people to live healthy and active lifestyles. We want to let you know we remain open and will continue to be here for you – fueling your health and fitness journeys during this difficult time.

First and foremost, our focus is the health and safety of our guests and team members. We are operating in full compliance with state and federal mandates and strictly following the guidelines and recommendations of the CDC and local health authorities. We have also put a number of additional measures in place to keep you healthy and safe, like more frequent cleaning and hand washing, as well as contactless service via carryout, online or in-app ordering and delivery and curbside pick up, where available.

Almost all Smoothie King locations are owned and operated by small business owners, which is especially difficult during a downturned economy. We are your neighbors and proud members of the community. Your support over the next several weeks will be crucial to the success of our business, and we appreciate and need your help.

So, too, do our team members – many of whom rely on this position to support their families and pay their bills. As we continue to maintain our commitment toward a safe and healthy in-store environment, following the CDC guidelines, we owe it to these team members to keep our doors open during this tough time.

The Smoothie King team will continue to be here and will always be a place where you can get a healthier, delicious and convenient meal. Thank you for your support.

March 24th COVID-19 update: Offering Healthy Options in Response to COVID-19

In an effort to help people maintain a healthy lifestyle and support their wellness amid the COVID-19 pandemic, Smoothie King is offering Healthy Reward members free kid’s smoothies and an Immune Support Enhancer to add to your favorite smoothie.

With kids out of school and healthy meal options becoming scarcer, Smoothie King is now offering a free, 12 oz. kid’s smoothie for any child 12 and under when guests purchase any 20 oz. smoothie or larger using the Smoothie King Healthy Rewards App.

“We understand it’s an incredibly difficult time for people to keep up with their healthy and active lifestyles,” said Smoothie King CEO Wan Kim. “Guests may not have easy access to healthy meal options, and we have nutritious smoothies made with whole fruits and vegetables to help support their health and wellness. We’ve also made it as convenient as possible to get our smoothies with drive thru, carryout, curbside pickup, online and mobile ordering options.”

“Our number one core value is ‘do the right thing,’ and we believe these offers fall perfectly in line with that value,” said Kim. “The need for healthy meal options is growing each day, and guests are looking for easy access to nutritious ingredients. We are providing those options in a safe and convenient way to help inspire people to live healthy and active lifestyles during this tough time.”

Both offers are redeemable at Smoothie King locations nationwide. Guests can order smoothies for carryout and, where available, drive thru or curbside pickup.

For more information on how to download the Healthy Rewards App, please visit www.smoothieking.com/healthy-rewards.

March 17th COVID-19 update: A Note Regarding our Stores

Our Mission is to inspire a healthy and active lifestyle. The safety and health of our community and helping to stop the spread of COVID-19 is our top priority. While our stores remain open, we are taking precautionary measures by temporarily moving to a to-go or carryout model and removing the option to dine-in, in order to limit person-to-person contact.

We recently made Online and Healthy Rewards App ordering available in all stores. This is a great way to order and pay so it is extremely easy to get your smoothie with minimal interaction with other guests. We do ask that you enjoy your smoothie off-premise to further slow the spread of the virus.

We understand it may be difficult to stay on track and find healthy meal options at this time, but rest assured we’re here to help you achieve your goals, now and the future.

For the most up to date information regarding Smoothie King’s precautions, please visit www.smoothieking.com/coronavirus.

We look forward to helping you on your health and fitness journey. We’re all in this together.

March 13th COVID-19 update: A Message to our Guests

Smoothie King’s mission is to inspire a healthy and active lifestyle. On behalf of our franchisees we feel it’s important to reach out to you about what we’re doing in our stores to ensure our guests and team members stay healthy and safe with the recent outbreak of Coronavirus (COVID-19). We always strive to have clean well-run stores but we are taking additional precautions in light of recent events:

  • Increased the frequency and rigor of cleaning in all stores so we’re sanitizing multiple times per day
  • Re-trained team members to ensure they’re maintaining good personal hygiene
  • Suspended the use of personal, refillable cups
  • Paused smoothie and snack sampling

To help you stay healthy and active during this challenging time we have the following options available to our guests:

  • Order online via our app or website and pick up your order using the drive thru (where available) or pick up counter, in order to minimize contact with others.
  • Uphold our commitment to only blending smoothies made with whole fruits & veggies, real fruit juices and never any artificial flavors, colors or preservatives, to help you on your health and fitness journey, whatever that may be. Check out our Clean Blends Promise and complete no-no list here.

This situation continues to change quickly, we will remain vigilant, continue to monitor the situation and update you regularly. We are grateful for your loyalty and committed to providing you with a great experience. We will do our best to keep our stores open so we can continue to support you and your health & wellness, and only close if it is in the communities’ or our team members’ best interest.


*some restrictions may apply

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